Return & Exchange

RETURN & EXCHANGE POLICY

MORALI HQ ®

RETURN & EXCHANGES POLICY (UPDATED ON 1 MAY 2024)

– We will not be responsible for item(s) that are purchased through non-registered Dropship, and scammers, and unauthorized agent.

– Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.

– Return & Exchanges can be made within 7 DAYS after item received with official receipt with tags still attached.

– Exchanges of item subject to stock availability.

– Exchanges are strictly allowed only for the same item, color and size.

– Refund is strictly not allowed.

– Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.

– Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.

– Please contact our Customer Service Team 0107840315 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement in which situation are accepted.

– Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement (if any) via email as soon as practicable.

ITEMS ARE NOT ALLOWED TO EXCHANGE IF:

– Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)

– Item that has been wash, altered and iron. (Shorten / hemmed)

– Item that have stain such as make up stain, food, pen and etc.

– Item defected caused by customer

– Item with no invoice or purchase receipt

– Exceed 7 days from date of received item

– Item with no price tag or label